Caspero Holding ApS, Copenhagen, Denmark
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. Based on the categorization we use, this makes it one of smaller online casinos. He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history. He noted that no account verification had been requested despite using a welcome bonus. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Available language options and customer support
The player from Germany had requested a withdrawal prior to submitting their complaint. The Complaints Team intervened after the recommended waiting period and confirmed that the player's account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as "unresolved," and the player's situation was documented in hopes that the casino might reconsider its approach in the future. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process.Payment methods, win and withdrawal limits
You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review. Because of these complaints, we've given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database. In this review, Caspero Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. Players must be 24 years of age or older and reside in jurisdictions where online gambling is legal.- Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator.
- We determine the overall user feedback score based on the player feedback submitted to us.
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- The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
Caspero Casino review
The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. Please note that some of these may only be available to players from selected countries. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Caspero Casino, managing your account, withdrawals, or other matters. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. That is why we always check these when reviewing casinos.Books by Alexandra Caspero
You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The situation remained pending as the team awaited any potential response from the casino. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but caspero had not received a response. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review. The table below shows the casino's win and withdrawal limitations.- Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses.
- Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.
- The player from Germany faced challenges verifying his account at Caspero, which prevented him from withdrawing his winnings of €1,500.
- The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
- He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history.
- Players must be 24 years of age or older and reside in jurisdictions where online gambling is legal.
- We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.